Don't get left behind in the Digital world. Customer support & Customer relationship managment (CRM ) cloud software can help automate -Customer Service , Marketing and Sales using AI to Help .
Benefits of Business Automation
Customer Support Automation
Self service features for routine queries.to free up support agent time. Self service can work together with 1 to 1 agent contact to deliver overall better service .
1) Chatbots - self service feature to respond to routine queries. During and after work hours.
2) Knowledge base articles - self service feature to respond to routine queries. During and after work hours.
3) Auto assignment to divert queries to the right support agents.
4) Workflow automations to automatically update status of contacts, send notifications, create tasks based on actions taken by the customer online.
1) Turn your website into an automated lead generation tool to get new customers. - Webforms , Landing pages, chatbot campaigns.
2) Automate email Journey campaigns to nuture leads at scale to surface hot leads that are ready to speak to a sales agent .
1) Automate following up on leads using sales sequences feature - so no leads falls through the cracks and move prospects through the sales pipeline faster.
2) Artificial intelligence deal insights tells your best deals that have a higher probability to close faster . So you can focus where to spend your time.
3) Automate the updating of the deal stages through the different deal stages of the sales pipeline. To better monitor the performance of sales agents.
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