CRM software at times needs to integrate to your existing software systems to prevent the support agents from switching from one system to the next in order to get the information quickly and efficiently to customers providing a better customer experience . Integrations also allows your company to provide customer self service by getting access to their own accounts through the website customer portal or other front end channels such as chatbots. Finally integrations allow your contacts to be updated and synced so all systems Accounting system & CRM system the contact database have the same contacts.
It should be noted CRM systems in their marketplace app already have Integrations available for select software systems so no needs for custom integrations .
We can help guide you with CRM integration with your systems.