CRM -Customer relationship software

Artificial intelligence (AI ) and Automation software can help the customer support team deflect repetitive customer queries with self -service features. It can help the Marketing team generate more sales qualified leads . Finally, it can help the sales team to be more efficient in closing deals.

Customer support team can stay in one program to go from phone , text , email and chat . In addition, the history of all conversations on all channels is saved in one contact record so the agent can have a relevant and helpful conversation .

CRM cloud software solutions are easy to Implement and DML has structured onboarding plans to help you setup CRM software and provide training for your staff. CRM companies we represent have instant support chat and ticketing systems and this is supported by your local certified solution partner DML to escalate your issues if necessary .

No upfront investment on hardware and software for file servers and additional IT staff overheads to mange it . Invest what you can afford , you can start with one user and invest more as you grow. This way you get higher ROI on CRM software investment and faster .